Oerlikon Manmade Fibers, one of the world market leaders for filament spinning systems, is set to display the global services offered by its brands, Oerlikon Barmag and Oerlikon Neumag, at China Fiber Spare Parts Fair 2015, at the Oriental Taoyuan Arcadia hotel, XiaMen, Fujian, to be held from April 16 to 18, 2015.
Oerlikon Manmade Fibers would offer global customer services for its brands under the motto ‘Partnering for Performance’ with a focus on five central performance areas with a wide range of individual activities.
The first area is start-up services for the best project management throughout the entire process chain, which include the design, construction, and assembly of an installation up to its handover and commissioning, skilled managers, engineers and technicians from Oerlikon Manmade Fibers worldwide to offer professional support.
The second service includes providing technical support from highly qualified experts, the support of a research and development team, a service hotline that can be accessed round the clock in the relevant language and a global service network on the customer’s doorstep with around 300 skilled service technicians and locations in all the key markets of the manmade fibre industry.
The third service is advanced services where Oerlikon works for safeguarding and optimising the smooth technical operation with tailored service activities which include on the one hand support for planning repairs and maintenance and staff scheduling together with the related workshops, and on the other warehousing solutions for the speedy provision of original parts.
Oerlikon’s fourth service includes providing operating efficiency that covers suitable advice, the planning of servicing and routine sequences, quality assurance, plant management, employee training on or outside the customer’s premises, e-learning, and actions relating to health, safety, and the environment
The last customer service is giving life cycle management of machinery wherein along with repair and maintenance solutions to uphold functionality, upgrades and modernisation packages are also provided in the long term for machines, components, processes, and software.
André Wissenberg, vice president marketing, corporate communications and public affairs for Oerlikon said, “With this comprehensive service offer under the motto ‘Partnering for Performance’ we help our customers to get greater productivity and performance, for a faster return on investment, for higher product margins and competitiveness in a challenging market.”